Posted Sep 5th, 2014 in Technology/Credibility

Website Design & Credibility

According to research, more than half of your visitors will judge the credibility of your website based on it's design and more importantly, it takes less than 40 milliseconds for the average internet user to make a decision about your website. That's less then 1 second... so you really don't have as much time to get their attention as you would think.

The most common mistake made by first time website owners is that they don’t realize the impact a website’s design will have on their potential customers.

A website designed poorly can leave your potential customers with a bad impression and turn them away. Yet, if designed to attract the target market correctly, the website’s design can not only attract them, but influence them to become your customer. Stanford University’s Web Credibility Research states that “success of most websites hinges on credibility.”  So it is important to understand that your presentation can increase your credibility in the eyes of your customer.

Imagine your lawyer showing up to court wearing cut off shorts and an old t-shirt. Will it help your case when the judge sees him. Your credibility is directly connected to your lawyer's in the same way that your website credibility is connected to your business.

Measuring Online Success

Online success can be measured by achieving a specific goal that will increase your bottom line. Healthy website goals are anything that triggers your visitors to take actions such as:

  • Online sign-ups or registrations
  • Online purchases
  • Filling out a survey
  • Advertising click through
  • Contribute content to your site
  • Download available software
  • Bookmark your site and return often 

How Do We Accomplish This With Design?

As we have carefully studied the success of our clients websites over the years, we have ben given incredible insight. Studying the behaviour of visitors on our websites have created in incredible road map for successful websites – for us and for our clients. Coupled with a careful review of the Web Credibility Research. The following top 10 are just the beginning:

  • Make it easy to verify the accuracy of the information on your site. You can build web site credibility by providing third-party support (citations, references, source material) for information you present, especially if you link to this evidence. Even if people don't follow these links, you've shown confidence in your material.
  • Show that there's a real organization behind your site. Showing that your web site is for a legitimate organization will boost the site's credibility. The easiest way to do this is by listing a physical address. Other features can also help, such as posting a photo of your offices or listing a membership with the chamber of commerce.
  • Highlight the expertise in your organization and in the content and services you provide. Do you have experts on your team? Are your contributors or service providers authorities? Be sure to give their credentials. Are you affiliated with a respected organization? Make that clear. Conversely, don't link to outside sites that are not credible. Your site becomes less credible by association.
  • Show that honest and trustworthy people stand behind your site. The first part of this guideline is to show there are real people behind the site and in the organization. Next, find a way to convey their trustworthiness through images or text. For example, some sites post employee bios that tell about family or hobbies.
  • Make it easy to contact you. A simple way to boost your site's credibility is by making your contact information clear: phone number, physical address, and email address.
  • Design your site so it looks professional (or is appropriate for your purpose). We find that people quickly evaluate a site by visual design alone. When designing your site, pay attention to layout, typography, images, consistency issues, and more. Of course, not all sites gain credibility by looking like IBM.com. The visual design should match the site's purpose.
  • Make your site easy to use -- and useful. We're squeezing two guidelines into one here. Our research shows that sites win credibility points by being both easy to use and useful. Some site operators forget about users when they cater to their own company's ego or try to show the dazzling things they can do with web technology.
  • Update your site's content often (at least show it's been reviewed recently). People assign more credibility to sites that show they have been recently updated or reviewed.
  • Use restraint with any promotional content (e.g., ads, offers). If possible, avoid having ads on your site. If you must have ads, clearly distinguish the sponsored content from your own. Avoid pop-up ads, unless you don't mind annoying users and losing credibility. As for writing style, try to be clear, direct, and sincere.
  • Avoid errors of all types, no matter how small they seem. Typographical errors and broken links hurt a site's credibility more than most people imagine. It's also important to keep your site up and running.

Source: Stanford University - Web Credibility Research Project

Ready to turn your website into an effective marketing tool? To find out more, contact us now by calling 905-714-9222 or click here to use our contact page.

3 comments

  • Audra Stidham on Feb 1st, 2016
    Incredibly helpful. I'll definitely be giving you guys a call soon. In the meantime, I'm going to follow all of your posts on Twitter.
  • Chris Krauss on Mar 17th, 2016
    The architecture of this site has been well thought out. Love the design. In doing a search for website design credibility, I came across your article and I must say - "you've really hit the mark with this one".
  • Kenisha on Apr 28th, 2016
    You make things so clear – I get it! Thanks for taking the time to post this!

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